Field Service Engineer

Job Description

This role will deal with daily fault requests, PPM duties and OOH’s reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. The potential areas of work and the client demands in the Midlands area will require the successful candidate to obtain a high level of vetting.

The engineering role will require a great deal of flexibility, and you will need to demonstrate a ’can do’ attitude and be able to stay away when required. You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background. 

The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base.  Successful candidate will be expected to work off patch and to spend time away from home.

Key Responsibilities

Duties & Responsibilities

• Provide a reliable, courteous, efficient, and effective service.
• Always maintain a positive image of the company to the customer, through high standards of dress and customer communications.
• At the completion of each service visit close or update the helpdesk with the call status
• Ensure that any company vehicle provided is maintained in good working order.
• Maintain a high level of personal performance demonstrating a willingness to help colleagues.
• A flexible approach to working hours.
• Adhere to the company’s Management Systems.
• To undertake any other duties as required by the Service Manager in delivering a top-class service to the client.
• Assist with the call out rota.

Field Based

• To provide day to day care, maintenance and repair of the complex Analogue and Digital CCTV Systems on public highways, shopping malls, custodial and general areas.
• To provide day to day care, maintenance, and repair of the functional and managed control rooms.
• To provide day to day care, maintenance, and repair of the multi-site Access Control Systems.
• To be able to support and maintain Perimeter Detection Systems
• To complete a planned preventative maintenance regime.
• Occasional nights away.
• Assist with the call out rota.

Skills & Personal Qualities Qualifications & Experience

• Analytical thinker, with a methodical approach to problem solving.
• Confident and able to complete documentation.
• Able to multitask and work to tight schedules.
• Good at knowledge sharing
• Keen to develop new skills.
• Good self-discipline skills (organized, reliable, self-starter).
• Flexible approach to working practices and requirements.
• Team player – offers support and knows when to seek help.
• Strong customer and communication skills.
• Good telephone manner that inspires customer confidence.

Qualifications

• Sound knowledge of CCTV, IT and PID Systems on varying scales.
• Sound knowledge of Access Control systems with Site Mustering
• Sound knowledge of DVR & NVR systems.
• On site repair capability.
• It is desirable to have knowledge in some of the following areas:
  • PID’s
  • Galaxy Alarms
  • Cortech GUI
  • CEM Access Control
  • Synergy
  • Video Matrix Systems
  • IP Systems 
  • Networks
  • Raid Recording
  • First line repairs on Gates and Barriers (various)

What We Offer

We offer a range of benefits that help make Ocular a great place to work. Please note that benefits may vary depending on region and role.

• Remote & Hybrid Working Supported
• Flexible Working, Around Core Hours
• Health & Wellbeing Programme
• Life Assurance (4 x Annual Salary)
• 5% Matched Pension Scheme
• Carry Over Holidays (Up To 5)
• Reward & Recognition Programme
• Long Service Rewards

Learning & Development

Our focus is on providing a framework for development, which goes beyond just attending training courses and obtaining qualifications.

Instead, it includes coaching and mentoring support, helping you to reach your full potential, and providing recognition for a job well done.

Values

Our values underpin everything we do and are centred around how we care about each other, our customers, and the people we protect.

• We Are Human - We look at business in terms of people: our colleagues, our customers, and above all the people we keep safe
• We Are Enterprising - We are creative and innovative; we are solution-led and relentless in our quest to find the right outcome
• We Are Customer-Driven - We are committed to our customers; our customers’ needs guide everything we do
• We Are Honourable - We do what we say we will do, and we do the right thing

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Ocular.

Our Commitment to Equality and Diversity

Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.