Field Service Engineer (On-Vehicle) Luton, Oxford, Reading, Bedford

About Us

This role will deal with daily fault requests, PPM duties and installation activities for a broad client base in the vehicle industry mainly for bus, coach, and rail customers. You will play a key part in delivering a first-class service as you install and maintain our various systems that include vehicle CCTV systems and other driver aid systems.

The engineering role will require a great deal of flexibility, and you will need to demonstrate a ’can do’ attitude. You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background.

The position is ideal for someone that is technically driven and would suit people from a vehicle technology background or other industries that you have been hands on in a technical engineering environment. The role will predominantly be night work and may require some overnight stays. Shift patterns can be agreed at interview stage.

Job Description

Location, Travel & Hours of Work

• Base location will be your home address (preferably located in either Luton, Oxford, Reading, Bedford).
• Monday – Friday, 40 hours per week, mainly night work due to the nature of the job, hours/days of work to be discussed at interview.
• Travel to customer sites within region or outside of region when requested.
• Overnight stays may be required when travelling outside of the region.
• You will be expected to travel to our Head Office in Nottingham occasionally when required.

Key Responsibilities

Duties & Responsibilities

• To support in service activities including installation and fault rectification to ensure the Region is efficient and profitable by meeting customer expectations, within agreed timescales.
• To assist in the training of Field Service Engineers.
• To enhance the reputation of Ocular at every opportunity when interacting with customers, suppliers, and internal customers
• Ensure clear and continuous communication between the field and the regional management.

Targeted Outcomes

• Adherence to customer service level agreements.
• Quality reporting to both the regional manager and helpdesk.
• Maintain awareness and adherence to business and customer Health & Safety requirements.
• Continuously improve on the quality of Ocular commitment to customer service and retention by improved technical skills and high standards of quality workmanship as well as best practice in customer handling and communication.
• Build relationships with CCTV analysts to improve day to day operation.

Key Accountabilities

• Adhering to best practice guides.
• Continuous personal development.
• Adhere to all requirements relating to the care of customer/company equipment.
• Responsible for your own stock control.
• Communicate to all internal and external customers in a professional manner.
• Adherence to Company and Customers Health and Safety policies.
• Carry out any reasonable requests from the Regional Manager.
• Check emails daily, responding to any received emails in a professional manner.
• Communicate with all Customers/Garage Engineers in a professional manner

Qualifications

Qualifications & Experience

• Required: Knowledge of the bus/vehicle industry, CCTV or electrical
• Required: Relevant industry experience
• Required: Excellent communication skills to establish and translate customer requirements
• Required: Full UK driving license
• Required: IT competent
• Desirable: Electrical qualification – NVQ, BTEC or Apprentice trained (desirable not essential)
• Desirable: 5 GCSE’s or equivalent preferably in English, Maths or Science
• Desirable: Strong knowledge of DVRs and components

What We Offer

We offer a range of benefits that help make Ocular a great place to work. Please note that benefits may vary depending on region and role.

• Remote & Hybrid Working Supported
• Flexible Working, Around Core Hours
• Health & Wellbeing Programme
• Life Assurance (4 x Annual Salary)
• 5% Matched Pension Scheme
• Carry Over Holidays (Up To 5)
• Reward & Recognition Programme
• Long Service Rewards

Learning & Development

Our focus is on providing a framework for development, which goes beyond just attending training courses and obtaining qualifications.

Instead, it includes coaching and mentoring support, helping you to reach your full potential, and providing recognition for a job well done.

Values

Our values underpin everything we do and are centred around how we care about each other, our customers, and the people we protect.

• We Are Human - We look at business in terms of people: our colleagues, our customers, and above all the people we keep safe
• We Are Enterprising - We are creative and innovative; we are solution-led and relentless in our quest to find the right outcome
• We Are Customer-Driven - We are committed to our customers; our customers’ needs guide everything we do
• We Are Honourable - We do what we say we will do, and we do the right thing

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Ocular.

Our Commitment to Equality and Diversity

Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.