Site Service Engineer

About Us

Ocular Integration designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK’s most demanding security environments. We excel in complex, critical, and regulated environments, where our customers require innovative, tailored solutions they can depend on.

We succeed where our knowledge, experience and deep technical expertise is most valued to our customers, specifically public space and heritage buildings, transport, critical national infrastructure, finance, high security, and custodial markets. With high security systems experience, field proven products and expert support personnel in the UK & Ireland, Ocular Integration offers its clients turnkey solutions for comprehensive protection and peace of mind.

The culture at Ocular Integration is fast paced, positive and ‘can do’. We hugely value our people and the contributions they make to the success of our customers and our business and strive to offer a challenging and stimulating work environment to promote individual and professional development at all levels.

Job Description

This role will deal with daily fault requests, PPM duties and OOH’s reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. The potential areas of work and the client demands in the London area will require the successful candidate to obtain a high level of vetting.

The engineering role will require a great deal of flexibility, and you will need to demonstrate a ’can do’ attitude and be able to stay away when required. You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background.

The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base. Successful candidate will be expected to work off patch and to spend time away from home.

Key Responsibilities

General

• Provide a reliable, courteous, efficient, and effective service.

• Always maintain a positive image of the company to the customer, through high standards of dress and customer communications.

• At the completion of each service visit close or update the helpdesk with the call status

• Ensure that any company vehicle provided is maintained in good working order.

• Maintain a high level of personal performance demonstrating a willingness to help colleagues.

• A flexible approach to working hours.

• Adhere to the company’s Management Systems.

• To undertake any other duties as required by the Service Manager in delivering a top-class service to the client.

Field Based

• To provide day to day care, maintenance and repair of the complex Analogue and Digital CCTV Systems on a high security site in Central London.

• To provide day to day care, maintenance, and repair of the functional and managed control rooms.

• To provide day to day care, maintenance, and repair of the multi-site Access Control Systems.

• To be able to support and maintain Perimeter Detection Systems

• To complete a planned preventative maintenance regime.

• To assist and engage with deployment of planned OOH’s/Weekend works.

Qualifications

• Sound knowledge of CCTV, IT and PID Systems on varying scales.

• Sound knowledge of Access Control systems with Site Mustering

• Sound knowledge of DVR & NVR systems.

• On site repair capability.

• It is desirable to have knowledge in some of the following areas:

  • PID’s

  • Galaxy Alarms

  • Cortech GUI

  • CEM Access Control

  • C-Cure Access Control

  • Gallagher Access Control

  • Synergy

  • Milestone

  • Video Matrix Systems

  • IP Systems

  • Networks

  • Raid Recording

  • First line repairs on Gates and Barriers (various)

What We Offer

We offer a range of benefits that help make Ocular a great place to work. Please note that benefits may vary depending on region and role.

• Remote & Hybrid Working Supported

• Flexible Working, Around Core Hours

• Health & Wellbeing Programme

• Life Assurance (4 x Annual Salary)

• 5% Matched Pension Scheme

• Carry Over Holidays (Up To 5)

• Reward & Recognition Programme

• Long Service Rewards

Learning & Development

Our focus is on providing a framework for development, which goes beyond just attending training courses and obtaining qualifications.

Instead, it includes coaching and mentoring support, helping you to reach your full potential, and providing recognition for a job well done.

Values

Our values underpin everything we do and are centred around how we care about each other, our customers, and the people we protect.

• We Are Human - We look at business in terms of people: our colleagues, our customers, and above all the people we keep safe

• We Are Enterprising - We are creative and innovative; we are solution-led and relentless in our quest to find the right outcome

• We Are Customer-Driven - We are committed to our customers; our customers’ needs guide everything we do

• We Are Honourable - We do what we say we will do, and we do the right thing

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Ocular.

Our Commitment to Equality and Diversity

Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.